Foodondoor Private Limited, having its registered office at JGF House, In Front of Baghira Apartment, Vande Matram Square, Bittan Market, Bhopal – 462 016, Madhya Pradesh, (“FOODONDOOR”, “we”, “us” or “our”) is managing and operating the mobile application/website https://www.foodondoor.in/ (collectively referred to as the “Foodondoor Platform”), through which it inter alia facilitates the sale and purchase of perishable and non-perishable food products and households products and such other products on the Foodondoor Platform (“Products”) to the users of the Foodondoor Platform (“User” or “Users” or “you” or “your”).
This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and procedures towards delivery and shipping of Products purchased on the Foodondoor Platform.
We provide shipping and delivery of our Products across cities in India where we run our operations, within the locations we deliver. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the Foodondoor Platform. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.
By agreeing to use the Foodondoor Platform and/ or purchasing a Product on the Foodondoor Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Foodondoor Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Foodondoor Platform.
TERMS OF SHIPPING AND DELIVERY
Once you place an order on the Foodondoor Platform, we process such order whichever is lying in the cart at 12:00 am. We aim to provide no contact delivery at your doorstep without ringing the door bell/knocking on your door, and we try to deliver the order next day from the date of order of the Product by you on the Foodondoor Platform. We may also share details about your orders pursuant to their dispatch through any means of communication (means/mode, including but not limited to, by push notification on the platform; SMS on registered mobile number; email on the registered email address; IVR call or manual call, as the case may be). You agree and understand that though we effectuate Product delivery to the Users either directly ourselves or through our third party services providers (“Logistics Partners”). Under exceptional circumstances/ on choice of customer, Foodondoor may contact you before delivery, as the case may be.
You agree and understand that though we endeavour to ship and deliver our Products to cities in India where we are present, we may, in our sole discretion determine a select list of regions which are unserviceable for delivery of Products, wherein the platform does not allow the user to place orders. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Foodondoor Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of registration/placing an order for purchase of Products on the Foodondoor Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant delivery address, on the Foodondoor Platform.
You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Foodondoor Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.
While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
Logistical issues beyond our control;
Unsuitable weather conditions;
Political disruptions, strikes, employee-lockouts, etc.;
Acts of God such as floods, earthquakes, etc.;
Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to inform you by push notification or SMS or Call or Email. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Foodondoor Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.
We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.
Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Foodondoor Platform and the same being duly acknowledged by us, our reverse-Logistics Partners may get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy.
Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at: